As much as I love Rally for managing work, I think I may have found something better. Votebox is where Dropbox users can request features and vote for those they’d most like to see. What I like about it is how simple it is:
Here you see the three most popular feature requests on their site. Each feature request contains a title, a short description, a category (not shown) and some metadata (in red). Users may vote for and comment on feature requests (in blue). And, Dropbox can update the status of a specific request (in green).
This is the simplest, most elegant site I’ve ever seen for managing a backlog of work. It simultaneously a) houses the backlog, b) tracks feedback, c) gauges interest in competing priorities, d) communicates progress, and e) manages expectations. It’s like a suggestion box that worked out really hard, but never took any steroids. It has all the muscle it needs, without all the bulging veins and other side effects (er, features) of larger sites like Rally.
The only thing I’d be hesitant to do with a tool like this is turn over product decisions to the crowd. What makes Votebox work for Dropbox is that Dropbox has stayed true to their original product vision – a simple, 100% reliable way to backup files to the Internet and sync them across multiple computers. Feature requests outside that vision may be popular, but they would dilute the brand, causing more harm than good to the product.
Rather, I see Votebox as a tool to help talented Product Owners with strong visions for their products interact with their audiences.